FAQ.png
 

What is the turnaround time from time of the shoot to delivery?

We guarantee that your photos will be delivered within 24 hours and the video within 48 hours to you via email after the property was photographed. For example, if your listing is photographed on Monday morning 10 am, then you will receive your photos by 10 am next day.

If you need your images sooner, we have Same-day Rush Order upgrade to you. You will receive your photos by 9 pm the same day. Please see "Add-ons" for more information.. 

What if 24 hours after the shoot and I haven't received my tour publication email?

If you haven’t received your tour publication email after the shoot, check your spam folder. (This is usually the issue!) If the email isn't in your spam please contact us (416) 827-7684.

How to download my images?

A download link will be included in your tour publication email as shown below.

I ordered brochures with my Package. How long until they are ready after my shoot and how will I receive them?

After placing your order for brochures, you will receive an email from us asking for some specific information about your property.  You have options to choose different templates from [Brochure Templates].

Once we receive the brochure information from you via email, we will prepare a proof for your approval by the following business day after the property been photographed. Once you have approved the proof, your brochures will be printed and shipped within 5 business days. We offer Free delivery with conditions apply [Delivery Conditions].

How long will the photoshoot take?

Normally it takes approximately 30 to 45 mins to photograph a property with 25 pictures. 

Can I change the music in my listing website?

Yes, please send the music file or any royalty free music link to info@pixelfoliostudio.com